Privacy Policy

This Privacy Policy explains how Futzen eTechnologies Pvt. Ltd. (“Futzen”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit futzen.in or engage with our IT, Real Estate, and Insurance services.

1. Who We Are

Futzen eTechnologies Pvt. Ltd. is a company based in Visakhapatnam, Andhra Pradesh, India. We provide IT consulting and solutions, real estate advisory services, and insurance brokerage / facilitation services.

2. Information We Collect

2.1 Information you provide

When you contact us, request a quote, submit a form, or engage our services, we may collect:

• Name, organisation, and job title
• Email address and phone number
• Project or enquiry details you choose to share
• Billing and payment-related details where required for contracts
• Identity or KYC documents where legally required (for example, insurance or property-related engagements)

2.2 Information collected automatically

When you browse our website, we may collect technical data such as IP address, browser type, device information, pages visited, and approximate location. This helps us improve site performance and security.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide requested services
• Prepare proposals, contracts, and service deliverables
• Process payments and maintain business records
• Comply with legal, regulatory, and insurance-related obligations
• Improve our website, communications, and customer experience
• Send service updates or relevant business communications (you may opt out of non-essential marketing)

4. Legal Basis for Processing

Where applicable under Indian law (including the Digital Personal Data Protection Act, 2023), we process personal data based on your consent, contractual necessity, legitimate business purposes, and/or legal compliance obligations.

5. Sharing of Information

We do not sell your personal information. We may share information only with:

• Trusted service providers who help us operate (hosting, email, payment processing), under confidentiality obligations
• Insurance partners, underwriters, or real-estate counterparties when needed to deliver a service you requested
• Professional advisors (legal, accounting) where reasonably required
• Government or regulatory authorities when required by law

6. Data Retention

We retain personal information only for as long as needed to fulfil the purposes described in this policy, meet contractual requirements, resolve disputes, and comply with legal or regulatory retention periods. When data is no longer required, we securely delete or anonymise it.

7. Data Security

We implement reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure; if you suspect a security issue, please contact us immediately.

8. Cookies & Similar Technologies

Our website may use essential cookies and similar technologies for basic functionality, security, and analytics. You can control cookies through your browser settings. Disabling certain cookies may affect site performance.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies separately.

11. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of our website or services after changes means you acknowledge the updated policy.